ACS Software, Inc.

2463 208th Street #202

 Torrance, CA 90501

USA

Ph: (310) 755-6040

Fx: (310) 755-6050

info@acssoftware.com

 

 

 

 

Self-Support Resources

 

 

There are several free “self-support” resources available to ACS customers, many of which are shipped right on the AutoEDMS product CD.  Other resources are located on the ACS Tech Support website and accessible 24 x 7 x 365, where you won’t need a password or support agreement.

Our goal is to help our customers help themselves whenever possible.

Important Note:  As the first step of troubleshooting a problem with AutoEDMS on any system, we encourage you to run the AutoEDMS Update Utility.  This will make sure you have the latest version of AutoEDMS with any current file updates and fixes that have been released to date.  For more information, see “Updating AutoEDMS”.

 

Online Documentation

The AutoEDMS system includes a number of reference materials and online manuals, all of which can be accessed from the AutoEDMS InfoCenter.  This online documentation should be the first place customers look for answers to their AutoEDMS questions. 

The AE InfoCenter can be run before AutoEDMS installation via the program CD (just insert the CD and pick “Info”).  After installation, you can run the AE InfoCenter from a shortcut located in the AutoEDMS program group in Windows.

The online documentation in the AE InfoCenter includes the following:

  1. Release Notes  -  The “Opening Message” section in the AE InfoCenter includes a link to the most current Release Notes document installed in your AutoEDMS system.  This document contains the latest information about recent updates and known issues, and it should be one of the first documents you review when trying to resolve an issue or problem with your AutoEDMS system.

  2. Online Manuals  -  The “Documentation” section in the AE InfoCenter includes the following online manuals:

  • Before You Start…Things You Need To Know

  • User’s Manual

  • Setup & Administration Manual

  • Customization & Development Manual

  • API (ACL) Programmer’s Reference Manual

The online manuals contain a wealth of “how to” information for AutoEDMS users, system administrators, and developers.  There are also several error message listings and troubleshooting tips sections contained in the manuals.

Updates to the online AutoEDMS manuals are delivered along with AutoEDMS program updates via the AutoEDMS Update Utility (Internet update).  For more information on the Update Utility, refer to Updating AutoEDMS on this website, and to the online AutoEDMS Setup & Administration Manual.

 

Website Support

The ACS Technical Support WebSite is the most comprehensive, up-to-date information source for AutoEDMS and its suite of products.  Here you will find answers to most questions that might arise during installation, setup, Form & database creation, configuration, and when operating AutoEDMS.

ACS Software provides unlimited free usage of the all resources on its Technical Support WebSite, where you will find the following:

  • Frequently Asked Questions (FAQ’s), providing answers to the most common questions asked regarding installation and administration of AutoEDMS.

  • Technical Articles, search the articles for accurate answers to known technical issues and questions.

  • Technical Bulletins, providing detailed information or instructions on subjects too new to be included in AutoEDMS online manuals.

  • Forums (i.e., Discussion Groups), providing an online opportunity to exchange information with other AutoEDMS users and resellers.

  • Product File Updates, to keep your AutoEDMS system current.  See the Note below.

Important Note:  As the first step of troubleshooting a problem with AutoEDMS on any system, we encourage you to run the AutoEDMS Update Utility.  This will make sure you have the latest version of AutoEDMS with any current file updates and fixes that have been released to date.  For more information, see “Updating AutoEDMS”.

 

ACS All-In-One Plan

The ACS All-In-One Plan is a “subscription-based” software maintenance program that gives customers the ability to plan and budget ahead for upgrades to their AutoEDMS systems.

The ACS All-In-One Plan is available in term lengths of 12, 24, and 36 months, and runs from anniversary date to anniversary date.  It provides ALL software updates, including bug fixes, minor updates, ‘dot’ releases and major releases during the entire Plan term.  To qualify, your AutoEDMS system MUST be at the current released version.

For more information, or to purchase an All-In-One plan, please contact your Authorized ACS Reseller, or ACS Software, Inc.
 
 

 

 


 

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