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There
are several free “self-support” resources available to ACS
customers, many of which are shipped right on the AutoEDMS product
CD. Other resources
are located on the ACS Tech Support website and accessible 24 x 7
x 365, where you won’t need a password or support agreement.
Our
goal is to help our customers help themselves whenever possible.
| Important
Note: As
the first step of troubleshooting a problem with AutoEDMS on
any system, we encourage you to run the AutoEDMS
Update Utility. This
will make sure you have the latest version of AutoEDMS with
any current file updates and fixes that have been released
to date. For
more information, see “Updating
AutoEDMS”. |
The
AutoEDMS system includes a number of reference materials and
online manuals, all of which can be accessed from the AutoEDMS
InfoCenter. This
online documentation should be the first
place customers look for answers to their AutoEDMS questions.
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The
AE InfoCenter can
be run before
AutoEDMS installation via the program CD (just insert the CD
and pick “Info”).
After installation, you can run the AE InfoCenter
from a shortcut located in the AutoEDMS program group in
Windows.
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The
online documentation in the AE InfoCenter includes the following:
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Release
Notes - The “Opening
Message” section in the AE InfoCenter includes a link to the
most current Release
Notes document installed in your AutoEDMS system.
This document contains the latest information about
recent updates and known issues, and it should be one of the
first documents you review when trying to resolve an issue or
problem with your AutoEDMS system.
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Online
Manuals -
The “Documentation” section in the AE
InfoCenter includes the following online manuals:
-
Before
You Start…Things You Need To Know
-
User’s
Manual
-
Setup
& Administration Manual
-
Customization
& Development Manual
-
API
(ACL) Programmer’s Reference Manual
The
online manuals contain a wealth of “how to” information for
AutoEDMS users, system administrators, and developers.
There are also several error message listings and
troubleshooting tips sections contained in the manuals.
Updates
to the online AutoEDMS manuals are delivered along with AutoEDMS
program updates via the AutoEDMS
Update Utility (Internet update).
For more information on the Update Utility, refer to Updating
AutoEDMS on this website, and to the online AutoEDMS
Setup & Administration Manual.
The ACS
Technical Support WebSite is the most comprehensive, up-to-date
information source for AutoEDMS and its suite of products.
Here you will find answers to most questions that might
arise during installation, setup, Form & database creation,
configuration, and when operating AutoEDMS.
ACS Software
provides unlimited free usage of the all resources on its
Technical Support WebSite, where you will find the following:
-
Frequently
Asked Questions (FAQ’s), providing answers to
the most common questions asked regarding installation and
administration of AutoEDMS.
-
Technical
Articles, search
the articles for accurate answers to known technical issues
and questions.
-
Technical
Bulletins, providing
detailed information or instructions on subjects too new to be
included in AutoEDMS online manuals.
-
Forums
(i.e., Discussion Groups), providing an online opportunity to
exchange information with other AutoEDMS users and resellers.
- Product
File Updates,
to keep your AutoEDMS system current.
See the Note
below.
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Important
Note: As
the first step of troubleshooting a problem with AutoEDMS on
any system, we encourage you to run the AutoEDMS
Update Utility. This
will make sure you have the latest version of AutoEDMS with
any current file updates and fixes that have been released
to date. For
more information, see “Updating
AutoEDMS”. |
The
ACS All-In-One Plan is
a “subscription-based” software maintenance program that gives
customers the ability to plan and budget ahead for upgrades to
their AutoEDMS systems.
The
ACS All-In-One Plan is available in term lengths of 12, 24, and 36
months, and runs from anniversary date to anniversary date.
It provides ALL software
updates, including bug fixes, minor updates, ‘dot’ releases
and major releases during the entire Plan term.
To qualify, your AutoEDMS system MUST be at the current
released version.
For
more information, or to purchase an All-In-One plan, please
contact your Authorized ACS Reseller, or ACS
Software, Inc.
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