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The
Mission of ACS Tech Support: To
make it as straightforward as possible for our customers, resellers, and
associates to get their ACS product questions answered and problems
resolved in the shortest possible time, thereby allowing them to receive
the greatest possible productivity and return on investment from our
document management and workflow products.
To accomplish that
mission, ACS offers a wide range of support options to users of AutoEDMS
and other products by ACS Software, Inc.
A brief description of
each type of support can be found below, with a link to more detailed
information.
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If
you have purchased an ACS Direct Support option and would like to
submit a request, please fill out the Support
Request Form
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There
are several free “self-support” resources available to ACS customers,
many of which are shipped right on the AutoEDMS product CD.
Others are located on our ACS Tech Support Website, and fully
accessible 24 x 7 x 365 without a requirement for passwords or support
agreements.
Here’s
a brief list of our free “self-support” resources and option
For
more details on these options, click
here
ACS products are distributed worldwide via
value-added Authorized Resellers.
Levels of support vary from reseller to reseller, ranging from
installation and configuration to advanced system implementation,
customization, and training.
For the names of Authorized Resellers in
your area, call ACS Software, Inc. at 310-755-6040.
Direct support by ACS Support Engineers is
available to users & resellers of ACS products.
If you have purchased & implemented
AutoEDMS in the last 30 days, you may qualify for Direct “Installation
& Setup” Support, which provides you with free technical assistance
on out-of-the box installation and setup questions.
After you’re “up and running”, direct
technical assistance from an ACS Support Engineer is available via the
purchase of a qualifying ACS Direct Support option… both “Incident”
and “Hourly” options are available.
You can also use ACS Direct “Hourly”
Support contracts to receive assistance with AutoEDMS customization and
development issues, including API (ACL) programming.
For more details on the ACS Direct Support
options, click
here
In-depth System
Administrator Training, as well as Developer
Training, is offered on a regular basis in different regions of North
America.
For more information on course content and
schedules, click
here to visit the “Training” section of the ACS
Software Website on the Internet at www.acssoftware.com,
or you can call ACS Software Sales at 310-755-6040.
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